Service Refund Eligibility

At silvarenthox, we believe in the value of our financial planning and goal-setting services. Refund requests are evaluated based on service delivery standards and client satisfaction criteria. Our approach focuses on educational support rather than guaranteed financial outcomes.

• Initial consultation services may be refunded within 7 days if service expectations aren't met
• Multi-session planning packages are eligible for partial refunds based on unused sessions
• Digital resources and downloadable materials are non-refundable once accessed
• Cancellation of ongoing services requires 14 days written notice for refund consideration

Refund Process Timeline

We've streamlined our refund process to ensure transparency and efficiency. Each step is designed to protect both client interests and service quality standards.

Service-Specific Refund Scenarios

Individual Consultation Services

Single-session consultations focus on providing educational information about financial goal-setting strategies. Refunds may be considered if service delivery doesn't meet professional standards within the first consultation session.

Extended Planning Packages

Multi-session packages are designed to provide comprehensive educational support over time. Partial refunds calculated based on unused sessions, minus administrative fees and materials provided.

Digital Resource Access

Online tools, templates, and educational materials become non-refundable once accessed or downloaded. However, technical issues preventing access may qualify for refund consideration.

Payment Method & Processing Details

Refund processing varies depending on original payment method and financial institution policies. We work to ensure refunds are processed efficiently while maintaining accurate financial records.

• Credit card refunds: 5-10 business days depending on card issuer processing times
• Bank transfer refunds: 7-14 business days for domestic Australian accounts
• PayPal refunds: 3-5 business days once processing is initiated
• Cash payments: Refunds issued via bank transfer or arranged pickup at our Tamworth office

International transactions may require additional processing time due to currency conversion and international banking procedures. Administrative fees may apply for international refund processing.

Non-Refundable Circumstances

Certain situations fall outside our refund policy scope to maintain service quality and protect business operations while ensuring fair treatment of all clients.

• Services completed more than 30 days prior to refund request
• Requests based on personal financial outcomes rather than service delivery quality
• Missed appointments without 24-hour advance notice
• Third-party service integration fees and external platform costs
• Travel expenses for on-site consultations in remote locations

Policy Updates & Changes

This refund policy may be updated periodically to reflect changes in service offerings or business practices. Clients will be notified of significant policy changes via email and website updates.

Policy changes apply to services purchased after the effective date of updates. Existing service agreements remain subject to the policy terms in effect at the time of original purchase.